How to view your current balance and recent transactions.
Viewing Your Balance
Your wallet balance is shown on the main Wallet screen when you open the FinWallet app.
If you hold multiple wallets across different programmes, each wallet's balance is displayed
separately — select the wallet you want to inspect.
Available vs. Reserved Balance
Your wallet shows two balance figures:
-
Available balance — the amount you can spend right now. This is your
total balance minus any reserved amounts.
-
Reserved balance — amounts temporarily held against a pending cashout
request. Once the cashout completes (or is cancelled), the reserved amount either settles
or returns to available.
Always use the available balance when deciding how much to cash out or transfer —
the reserved amount is not accessible until the hold is released.
Transaction History
Tap Transactions (or swipe up on the wallet card) to see a full list of all
credits, debits, cashouts, and transfers on that wallet. Each transaction shows:
- Date and time
- Transaction type (voucher credit, cashout, transfer, etc.)
- Amount and direction (+ credit / − debit)
- Running balance after the transaction
- A reference number for support queries
If Your Balance Looks Wrong
If your balance doesn't reflect a recent voucher claim or cashout, try refreshing the wallet
screen. If the discrepancy persists after a few minutes:
- Check the transaction history to confirm whether the transaction appears.
- Note the transaction reference number (if visible).
- Contact support at support@finwallet.co.za with the reference and a description of the issue.