Step-by-step guide to claiming a voucher code into your wallet.
Before You Start
To claim a voucher you need a FinWallet account and a valid voucher code. Voucher codes are
typically provided by the organisation running the rewards programme — via SMS, email, or
in-app notification.
Vouchers are programme-specific. A voucher issued for one programme
(e.g. FinWallet Internal ZAR) can only be claimed into a wallet that belongs to the same
programme. If you receive an error, check that the voucher matches your wallet's programme.
How to Claim a Voucher
- Open the FinWallet app and log in to your account.
- Navigate to Vouchers in the main menu.
- Tap Claim Voucher and enter your voucher code exactly as received — codes are case-sensitive.
- Select the wallet you want to credit (if you have more than one).
- Tap Confirm. The denomination is credited to your wallet instantly.
- You'll receive a confirmation and your new balance will be visible immediately.
What Happens Next
Once claimed, the voucher moves to a Claimed state and is locked to your
wallet. The balance appears immediately and a transaction record is added to your history.
Common Claiming Errors
- "Voucher not found" — check for typos; codes are case-sensitive
- "Voucher already claimed" — the code has already been used; contact support if you believe this is an error
- "Voucher expired" — the code has passed its expiry date and can no longer be claimed
- "Wrong programme" — the voucher belongs to a different programme; check which wallet it should go into
See the Voucher Problems article for detailed troubleshooting.
Tip: Vouchers have an expiry date. Claim them promptly — expired vouchers cannot be reinstated.